These terms govern the relationship between Joco Transport and the passenger or shipper when booking and using our transportation services. Please read them before you book a seat or send a shipment.
Transportation service is provided by JOCA PREVOZ, with its headquarters at 17 Voje Bogdanovića, 12220 Veliko Gradište, social security number 64545175, PIB 109959466 (hereinafter: „Joca Prevoz“, „we“).
The company has been in business since 1994 and is engaged in international and domestic transportation of passengers and goods, as well as vehicle rental with a driver.
Contact: 063 / 207 540 · info@jocaprevoz.com
The terms apply to the use of this site and to all transportation services you arrange with us—by phone, message, via the form on the site, or in person.
By booking transportation, you confirm that you have read and accept these terms. If you do not agree with them, please do not use our services.
We only rent vehicles with our driver. We do not rent vehicles without a driver.
The reservation is considered locked only when we confirm it by phone or message. A completed form on the website or a sent message constitutes a reservation request, not a confirmed spot.
When booking, you must provide the route, date of travel, number of passengers, pickup address, and a phone number where you can be reached.
We reserve the right to refuse a reservation if there are no available seats, if the requested route is not in our service area, or if there are justified reasons that prevent the safe performance of the transport.
Prices published on the website are quoted in euros, per passenger and for one way. It depends on the route and on Pickup locations — The rate for an address in Belgrade and an address outside of Belgrade is not the same. The standard baggage allowance is included in the price.
We do not issue return tickets. — The return trip is booked and paid for as a separate trip.
Payment is made to the driver when starting out, in euros or dinars at the daily exchange rate. We do not charge a deposit. For legal entities, payment by invoice is possible — to be arranged in advance.
Prices are subject to change. The applicable price is the one we confirmed to you at the time of booking, not the price found on the website at the time of travel.
You can cancel the trip without any charge, Call our phone number. Since there is no upfront payment, there are no refunds—just let us know in a timely manner that you will not be traveling.
In exceptional circumstances (vehicle breakdown, driver illness, extraordinary circumstances), we may cancel the trip. In that case, we will notify you as soon as possible and offer transportation on the next available trip or, if that is not suitable, cancel the reservation at no cost.
The validity of documents is the sole responsibility of the passenger. We do not check visas and are not responsible if the border police denies you entry. In that case, the transportation fee is non-refundable.
We reserve the right to refuse transportation to any person who is under the influence of alcohol or drugs, who endangers safety, or who harasses other passengers.
The price of transportation is included. one suitcase and one piece of carry-on luggage per passenger. Additional luggage is to be declared at the time of booking and is charged by arrangement, depending on available space.
Valuables, money, documents, jewelry, electronics, and medication are carried by the passenger in their possession and are their sole responsibility. We are not responsible for such items left in the baggage hold.
The sender is required to accurately declare the contents of the shipment. We reserve the right to inspect the shipment before pickup and to refuse transport without providing a reason.
If it is determined that the shipment contains something that was not declared or whose transport is prohibited, the shipper assumes full legal and material liability, including all damages incurred by us or third parties.
Children to 18 Children travel exclusively in the company of an adult. For a minor to travel alone, a Verified consent of both parents, or legal guardian, as well as all documentation required by border police.
Unaccompanied minors must be arranged and booked in advance.
The departure and arrival times are framework. They are crucially affected by delays at border crossings, traffic density, weather conditions, and the number of stops the vehicle makes.
We are not liable for damages resulting from delays, including missed flights, trains, business meetings, or other appointments. If you are traveling on a fixed-time connection, please plan for a significant time buffer.
We are liable for damages caused by our fault, in accordance with the applicable regulations of the Republic of Serbia and the terms of mandatory passenger insurance in public transportation.
We are not responsible for:
You can file a complaint about the service provided by phone at 063 / 207 540 or by email to info@jocaprevoz.com.
In accordance with the Consumer Protection Law, we will acknowledge receipt of the complaint and respond to it. no later than 8 days from the date of receipt, with a justification and a proposed solution.
We recommend that you state the travel date, itinerary, and the phone number used to make the reservation with your complaint.
The text, photographs, logo, and other content on this site are the property of Joco Transport or are used with appropriate permission. Downloading and publishing is not permitted without our written approval.
We strive to keep the information on the site accurate and up-to-date, but we do not guarantee that it is complete and error-free at all times. For binding information on price and availability, please call us.
We reserve the right to change these terms. The revised version is posted on this page, with the date of the most recent revision, and applies to reservations made after the posting.
These terms are governed by the law of the Republic of Serbia. Any disputes will be attempted to be resolved by agreement, and if that is not possible, the competent court in to Belgrade.
If you have a question about the terms, your reservation, or a specific trip, call us—it's faster than emailing.
